Last updated: November 14, 2026
Shipping Policy
This policy explains how pep+ orders are processed and shipped by [Business legal name]. We currently ship only within the United States.
1. Processing after payment
Orders are confirmed only after payment is received and verified. Processing generally takes 1–2 business days after confirmation, excluding weekends and holidays. This is a processing estimate, not a guaranteed dispatch date; availability, order review or operational delays may affect it.
2. United States destinations
Shipping is available only to US delivery addresses for now. We do not currently accept international shipments. Buyers remain responsible for ensuring purchase and delivery are lawful at the destination.
3. Shipping charges and tracking
Shipping charges, when applicable, are separate from kit prices and must be disclosed before payment is requested. Tracking information is sent when the order is shipped. Contact us with your order number if you have not received tracking after the expected processing window.
4. Delivery estimates
Carrier delivery estimates are not guaranteed. Weather, holidays, carrier capacity and other events can cause delays. Check the carrier’s tracking record for the latest delivery information.
5. Address accuracy
Review your full delivery address, including unit number and postal code, before submitting checkout. You are responsible for address accuracy. Contact us immediately about corrections; changes cannot be guaranteed after shipment. Refunds are not available for losses caused by a buyer’s address error.
6. Lost or stolen packages
If tracking appears stalled or a package is marked delivered but cannot be found, check the delivery area and contact the carrier, then email buypepplus@gmail.com with the order number and tracking details. We will review the available records and help with an appropriate carrier inquiry or claim. Replacement or refund is not automatic and depends on the circumstances and applicable law.
7. Title and risk of loss
To the extent permitted by law, title and risk of loss pass to the buyer when the shipment is delivered to the carrier. This does not eliminate any mandatory consumer rights or our review of documented damage, missing items or incorrect products under the Refund & Discrepancy Policy.
8. Contact
For shipping help, email buypepplus@gmail.com. Include your order number, current delivery address and tracking number if available.
This policy is provided for general information and does not constitute legal advice.