Refund & Discrepancy Policy

All sales are final on opened products. We do not accept opened research materials for a change of mind or because they did not produce a desired experimental outcome. This does not exclude remedies required by applicable law.

Report damaged, missing or wrong items within 7 days of delivery by emailing buypepplus@gmail.com. Include your order number, a description of the issue and clear photos of the received items, outer packaging and shipping label where relevant. For missing items, photograph what was received and describe what is absent. Preserve the packaging while we review the report.

We review your report against the order and available shipping records. For a verified discrepancy, we may replace affected items or issue a refund at our discretion, subject to applicable law. We may request additional information needed to evaluate the issue. Do not send products back unless we provide return instructions.

We do not provide refunds for losses or failed delivery caused by incorrect or incomplete addresses supplied by the buyer. Notify us immediately if you notice an error; we will try to help before shipment, but cannot guarantee a correction once the carrier has the package.

Approved refunds are returned through the original payment method, currently Zelle or Venmo. We will confirm the refund details with you; the payment service’s processing time may vary. Never send banking passwords or login credentials to arrange a refund.

You may request cancellation before shipment by emailing buypepplus@gmail.com with the order number. If the order has not shipped, we will cancel it and arrange return of any received payment through the original method. After shipment, cancellation is no longer available and discrepancies are reviewed under this policy. Unpaid orders are cancelled after 48 hours.

Send refund, discrepancy and cancellation requests to buypepplus@gmail.com. Keep your order number and payment confirmation so we can match your request to the order.